Freed Associates

Information Technology

We believe that IT is not merely a cost. It is a critical contributor to the business, focused on improving business value, performance, and delivering the information required for improved patient care and customer service.

The ability to translate your strategic and operational business agenda into information technology (IT) initiatives will enable your organization to meet regulatory compliance, optimize business opportunities, and operate efficiently and effectively. Freed Associates learns your culture and combines this with your objectives and our knowledge of business processes and implementation methodology. We work together to help realize objectives of the business case with the highest level of adoption.

Strategic Advisory

Capital budgets are tight; planning helps organizations allocate IT funding based on strategic and operational goals. Making informed decisions requires information gathering, analysis, and prioritization. Freed provides the following IT strategic services:

  • Portfolio Planning and Roadmap Development
  • Total Cost of Ownership and Sourcing Analysis
  • Benefits Analysis and Realization Planning
  • Emerging technology adoption approaches and analysis
  • Implementation of operational performance indicators and investment tracking

Software Evaluation and Recommendation

The healthcare market is saturated with technologies and systems. Selecting a system that meets an organization’s criteria requires a structured process that involves all levels of an organization. Associates are skilled at:

  • Documenting requirement and functionality definitions, including integration of systems and data
  • Managing a selection approach that addresses client objectives and budget, key criteria and guidelines, stakeholder representation, and approval process
  • Utilizing objective evaluation tools with weighted scoring
  • Vetting vendor products, allowing stakeholders to compare and score vendor offerings
  • Facilitating communications and contract review; negotiating with vendors

System Implementation & Integration

System implementation and integration requirements need to be balanced with the current landscape, emerging technologies, data management, and available resources to ensure the system implemented will be successful over time. Associates, who offer a range and depth of skills for this work:

  • Provide subject matter and project management expertise to ensure a complete and rigorous implementation process
  • Employ Freed-developed toolkits and methodology or leverage client-requested toolkits to define and document requirements, conversion specifications, interfaces content, testing scenarios, training schedules, go-live plans, and post implementation support scripts
  • Document current state processes and help arrive at a future state that provides a smooth transition from an old to a new system
  • Deliver a focused approach to testing, including end-user feedback and pass/fail management
  • Develop meaningful training plans; oversee training schedules and development of materials
  • Create go-live strategies and sunset plans for replaced systems; manage contingency planning and go-live support
  • Craft communication plans and articulate clear expectation setting for all stakeholders
  • Transition with ease from project to operational processes

Post-Implementation Optimization

Often Freed is asked to come in after an implementation when there are concerns, unattained benefits, or the need for additional functionality. We identify gaps, assess data, and define actionable improvement plans in concert with objectives, budgets, timelines, and scope. Associates can be engaged to:

  • Monitor the functionality of a recently implemented system to ensure it is working as expected
  • Identify post-implementation issues through end user interviews and data analysis
  • Determine system, process, and data gaps between requirements and functionality
  • Determine failure root cause and identify resolution options
  • Develop Service Level Agreements with vendors, end users, and IT; determine baselines, establish improvement goals, and track progress

To learn more about our Information Technology service line, please contact us.